They spoke to me as if I couldn’t understand simple math. After 1 week of no response I called to follow up and was told the sale thing. I contacted Sephora who advised that my package was lost in the mail and they therefore cancelled my order and refunded me, due to the fact that the items were out of stock. Sign In. They sent the shipping label as regular Canada Post... And did not expedite. See samples, rewards and promotions in basket. Reported to Sephora with 21 emails back and forth and they refuse to refund or replace. Not good enough and I had to purchase the product locally. This matter was not communicated to me until I spoke with a Supervisor at Sephora, to inform them of the poor customer service I received. Please don't buy anything online from sephora, I had very bad experience. This was from the manager! We value your privacy. I placed a order on 12/6 on 12/8 it stated that it shipped however the usps stated it was pre shipment, i reached out to yall on 12/14 and was asked to please give a 3 day grace period until 12/17 for delivery. Love Sephora. I called Sephora and they completely denied to refund or reship the package. Thank you, you have successfully subscribed to our newsletter! I always find it funny that items are a plenty before the sale but the minute they have a discount code all of a sudden new releases/hot items are "sold-out" and its almost immediately. Very convenient for them since the serum cost $205!! Original review: Dec. 12, 2020. Phone: +45 89 87 23 40 or Kundeservice@Sephora.dk We look forward to hear from you. During the early stages of this pandemic, I ordered a Dyson Hair Straighter. Pick 2 Free Samples With Any Purchase. Great service, delivery was prompt and packages come in good condition. You can also meet with an in-store consultant to figure out your Skin IQ. Be the first one to find this review helpful. Reviews from Sephora employees about working as a Customer Service Team Lead at Sephora. Write a review on ProductReview.com.au! I placed Sephora order totaling $250 & never received it. Sign in to see items you may have added previously. Needless to say, I will never order from them again. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. This is absolutely the last time I will be ordering online from Sephora. 2 times order went to status "Unsuccessful Authorization" without any explanation, when I reached out customer service they said place order again(no explanation why it happens etc). I called Sephora to see if they would make an exception, but won’t. I was told it was 2 weeks passed the return date. Here's my bigger issue: I lost out on over $90 in savings and if I wanted any of the items, I would now have to pay full price for the items still in stock, as well as the other items once they were restocked. Luckily it’s completely illegal and I can dispute it with my cc, but it’s absolute bs on Sephora’s part. Best Regards Sephora.dk I won't be giving them my business anymore. I called Sephora customer service the next day to see if I would have been able to get a full refund on my purchase and explained the situation to them. After a couple of frustrations, today pushed me over the edge. Gifts. Useful. We aim to provide readers with the most up-to-date information available about today's consumer products and services. It was nothing huge, literally a $14 purchase, but it was wrong nonetheless. In-store consultations and makeovers: I was told that they could not send me a replacement item because they have "accommodated me in the past" for replacing an order. I never had an issue with them until today. | Read 161-180 Reviews out of 596 Sephora ranks 154 of 903 in Cosmetics and Personal Care category. Sephora blocked my account without warning after I placed several orders during the current VIB sale. Loves List. Even though the manger said she … I have ordered since 29/11/2020 some Christmas gifts. The original order doesn’t say anything about the expiry date and of course its not a regular reward so you can’t even go by what that says. I've sent who knows how many things over the years with no issue. You can find contact details for Sephora above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Reviews from Sephora employees about working as a Customer Service Representative at Sephora. ConsumerAffairs is not a government agency. My reply was 'are you sure' and I replied again CANCEL. Of those reasons, they said it’s 90 days from the redemption date, that’s it’s 90 days of the original email, and that it’s my fault that I didn’t read the fine print.I did read the fine print on the digital card and am very clear about what it says. BYE Sephora. Orders & Returns Payment Methods Sephora Credit Card FAQs Klarna FAQs Gift Cards & eGift Cards FAQs Gift Card Scam Awareness Happy Cards Billing, Canceling & Modifying … You've already flagged this Reply from Sephora. I've spent so much money there and they wouldn't even help when this clearly needed their intervention. They'll be moving this week to a different location on lower level of this mall. Nothing remote. Sephora was first mentioned on PissedConsumer on Mar 18, 2011 and since then this brand received 178 reviews. As promised I didn’t get my samples for my order. Never order from there website unless you don’t mind waiting a month. This multi-use, luxurious dry oil moisturises, nourishes and enhances thanks to its unique formula made with exceptional blend of oils (grape, hibiscus, sesame and argan) combined with our patented anti-oxidant Polyphenols. Went into my account and only then did I discover the issue so I had to call customer support. COVID update: SEPHORA has updated their hours and services. Contact Sephora customer service. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. 5 Stars! Sephora - worst customer service Sephora blocked my account without warning after I placed several orders during the current VIB sale. Drunk Elephant cleanser. Categories My Reviews My Settings Install App Help ... Sephora Reviews 17 • Poor . Support the Coeur de Fôret Association by getting hooked on Divine Oil. It took me calling Sephora and telling THEM to call 6the courier (they use OnTrac...I've never heard of them). Shopping Sephora.com Accessibility Finding Products International Websites Loves (Shopping List) Purchases Sephora Inside JCPenney Beauty Services FAQs. Sephora sells only prestige products, so consumers who are concerned with the ingredients in their makeup can shop at Sephora knowing they are only getting high-quality cosmetics. I decided to the return item via a return mailer provided. okay, I thought maybe it is something with payment method and changed it, tried ordering once again, last chance to get present in time and again my order was simply canceled. They will not be used for any other purpose without your prior consent. The woman told me that the girl should have honored my refund and credited all my money back (which is funny). Do they actually have a customer service department? I tried to get a store credit for an item I bough a little over their 60 days return policy. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. 1 Sephora reviews. Brands. The hold could not be removed until a year. To learn more and exercise your access, rectification and deletion rights or organize the post-mortem fate of your personal data, and learn about your other rights, please read our Data Protection and Cookies Charter. I brought it to the store to get a store credit for it. Absolutely atrocious and fraudulent business. Sign In or Register. Every Sephora consultant goes through rigorous training so they can identify different skin types and understand skin physiology to help customers find the best products for their skin. It's been two days already and I've received nothing. Sephora has a consumer rating of 3.66 stars from 522 reviews indicating that most customers are generally satisfied with their purchases. This is free with a minimum $125 purchase. They don’t care because they hired a worst management team to work for their company that don’t give a damn about the customers. I have to ask you to contact our customer service so we can look into this and find the best solution. I received the digital card on 9/24. Basically, no matter how long you have been their customer and how much money you have spent on their company. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sephora Customer Service. Sephora regularly offers free beauty classes in their stores to help you learn everything from the basics of contouring to how to apply your own false eyelashes. How many stars would you give Sephora? Your Basket is Empty. I would recommend buying online only. I ordered an expensive perfume as a birthday gift for my niece. I'm sorry that you received a wrong product. They could have a) sent me the in-stock items; b) gave me a rain check/store credit on the items that were not in stock; c) not advertise discontinued or low stock items for Black Friday or just have more stock to anticipate demand; d) train their customer service reps to think critically and dedicate themselves to long time customers instead of finding whatever solution that will make their job easiest for themselves because really, they could care less. Worst customer service ever. Awful treatment of customers and a very short-sighted business decision, because women know there are other ways to order their favourite products online. In my opinion, this is misleading. Like. When I placed an order they shipped it to the old address anyways! First they told me to just go to a store and exchange it, but I pointed out that they do not even carry 'The Ordinary" line in store. Ulta is outperforming them and now I know why. For more information about reviews on ConsumerAffairs.com please visit our My skin feels clean, visibly clarified, and NOT dry after using these - other than that I don’t know of any other benefits but it’s just a cleanser after all. If the CSR did not know what she’s doing, she should just say so rather than doing it incorrectly. Our content is intended to be used for general information purposes only. Similar opinion? Not ALL of the items were out of stock. The supervisor told me that I am still permitted to shop in store. I've been Rouge for years. I deeply my express my extreme displeasure of this unacceptable customer service experience. I will not be buying from them again. I kept telling them to compare the weight of all the items I ordered against the package weight throughout the emails but kept getting ignored until the last emails I just received saying that they ‘checked the weight of the parcel vs the number of items inside’ (That doesn’t prove everything in my order was packed it just shows that whatever items are inside equal the package weight). More. See 12 member reviews and photos. a completely different color). Well, I'm not a customer of Sephora's anymore. Thanks for that permission but no thanks. Complaints are a dime a dozen. Turned out she did not use the product anymore. Search. She's lived there for year and years. After weighting the box on my bathroom scale to prove that the weight for the package was accurate but the item was not in the box I was finally issued a credit to my Sephora account. I was waiting for them to be delivered and nothing. And are refusing to re-ship it to the correct one or refund me. All rights reserved. That means I spend too much $$ with this retailer. Its location on this page may change next time you visit. On 18/12/202 I decided to cancele my order, because I didnt had any information about my order. The courier said they couldn't find the home...a very populous area outside of Portland, OR. I usually buy stuff online, since there's free shipping over $50, samples, and a broader range of brands, but this is my favorite Sephora store. Reply. Voice your opinion today and hear what 17 customers have already said. Nor is this disclosed online. Reviews from Sephora employees about working as a Customer Service Representative at Sephora. All Rights Reserved. For new customers, Sephora suggests you build a beauty profile where you can input information about yourself in order for Sephora to generate recommendations. This company is not yet accredited. Shop. Voice your opinion today and hear what 39 customers have already said. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. That was December 14, it has been 2 full weeks and the tracking hasn’t been updated once. They are awful. They have no idea where my package is, only that is "in transit". I knew that my wife wanted a specific perfume and she used to buy here something. Firstly, I've been a "Rouge" client for some time. Hi, Beautiful. 25 reviews of SEPHORA "Sephoras are Sephoras are Sephoras, with the testers and broad range of makeup, skincare, and haircare brands. Thanks Sephora, I wont have any Christmas presents under the tree because you!! Always great service! The package shipped, everything was going normal right up until the scheduled delivery date when it suddenly said it would be late. Sephora has the worst customer service i have ever used. Buyer Beware!! Incentivised Review No. Buy straight from the source. Who am I going to believe I wonder...what I’ve actually seen with my own eyes or their employee. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! For 1item i have to place order for 3 times and all order got cancelled and totally waste of time. i then reached out on 12/17 and did not hear anything back on 12/21 i was told to please give a 7 days grace period from when i had previously spoke with them on 12/14 i then reached out 12/22 when it had been 7 days, i finally spoke with a person who knows how to do their job and they said my order was lost 2 things i order were out of stock and the items that are in stock would not make it in time for christmas absolute bs thankful for the one person that helped me out of multiples i spoke with. What we like about it Clearly, Sephora is doing all the right things to make its Beauty Insider loyalty program one of the best examples of customer … They then RUSH SHIPPED me the product via Canada Post Express (which they do NOT use) in order to charge my card and make me wait for the refund. Voice your opinion today and hear what 1014 customers have already said. Quizzes. One of the items ordered was not in the box when it arrived. They received my product back on June 8th, and it's June 22nd - still no refund. Worst customer service experience ever. You've already flagged this Joanna M 3 reviews. THEY WERE IN STOCK WHEN I PURCHASED THEM. They lost a decade plus customer. And every day the expected delivery day is shown as the same day I'm looking at it but it isn't out for delivery. I'm switching to Ulta. I had an item missing from my Sephora order. Join the 596 people who’ve already contributed. In September I was able to redeem points for a $100 digital card when I placed an order. This has been a problem since before Covid and/or the holidays. As a German customer Facebook redirects me to the Sephora.de FB page. djfem4il perth. LaserShip is the delivery company and other than it arriving at their main delivery hub on the 16 Dec there have been no further updates. To learn more and exercise your access, rectification and deletion rights or organize the post-mortem fate of your personal data, and learn about your other rights, please read our Data Protection and Cookies Charter. The package was a 6 hour drive from my house. A customer service rep emailed me back and said Sephora does not refund shipping charges, and 3-day shipping is actually 3-5 day shipping PLUS a 1-2 day processing time. A link has directed you to this review. I’m an honest person, I have the only email I’ve ever received regarding this redemption and I only received it after I called them. I called sephora and they asked me to contact their delivery company and delivery Company confirmed they delivered to the wrong address. So I decided to order her a present from sephora but of course I did no manager. Love the free samples. 2.7. se phora.se. One of the items ordered was not in the box when it arrived. Share. So basically told me to get lost and nothing will be done to fix the issue. But somehow that is MY fault? The person I spoke to was adamant that all my items were packaged and delivered to me when clearly they weren’t. Ordered during the Black Friday sales and put the address as per the estimated day it would be delivered (so my work address). Sign up to receive our free weekly newsletter. The makeover is complimentary with a minimum $50 purchase. The company offers only prestige makeup brands, including their own Sephora line. GOOD FOR YOU Formulierungen mit mindestens 90% Inhaltsstoffe natürlichen Ursprungs.. GOOD FOR VEGAN Vegane Produkte, frei von Inhaltsstoffen tierischen Ursprungs.. GOOD FOR A BETTER PLANET Umweltbewusste Verpackung und/oder nachhaltig gewonnene Inhaltsstoffe. Sephora ranks Finally on 22/12/2020 after 1 1/2 hours of waiting on phone I found a lady who informedme that my order .... is still there.Undelievable. Permitted? Reply. Sephora is dedicated to having the most knowledgeable team of consultants in all their stores, which is why they created the Science of Sephora program. She wasn’t concerned about this. I had to cancel then find it elsewhere and ship it myself. New. I've been shopping at Sephora for years, I am a "Rouge" member, meaning I spend a lot. 'Service' is non-existent with their 'customer service'. Completely dishonest and they skirt taking accountability by passing you off to the next person and ultimately just sending a generic email by a representative who clearly didn’t even read the case and should lose their job. Then as soon as the sale is over, items reappear like magic.Shopping more and more with other companies. 5 Sephora reviews. You can also find answers to frequently asked questions in the online Customer Service section. FAQ. I asked to have the amount credited to my credit card instead since I do not intend to shop at Sephora in the future due to the poor customer service. Moreover lipsticks I ordered from package were different colours than they have showed in the picture.. As usual, online shopping sucks.. Great Customer service always they are very helpful I am satisfied from there service thanks Sephora well every company make mistakes but if Sephora do mistake they make it right too on December 22th I didn’t get my parcel but after few day’s when I called Sephora about my parcel they gave my refund back now almost every week I do Online shopping from Sephora Thanks Sephora. Not. A free inside look at company reviews and salaries posted anonymously by employees. Write a review. Thank you for your review. Still hoping for an Ulta one day. Spent $3k since Jan 2020 alone. They are the ones who have messed up the orders and they wont correct their own mistake because they have messed up and send me an incorrect order in the past? I love their endless selection of products, the competency of their customer service representatives, and just the general atmosphere of things to be discovered. Science of Sephora: Return Claim Made Yes. I ordered some stuff for Christmas on the 6 Dec and it was supposed to have been delivered by the 17 Dec. They also told me they could not give me a rain check for out of stock items. They simply cancelled my orders without so much as an email letting me know there was an issue. Also, FYI, there's a pandemic going on so telling people they are permitted to shop in store is tone deaf and horrible business practice. I’ll start by saying I have been a loyal Sephora customer for years and have been a VIB Rouge for the last several years. Be very careful when ordering. So apparently to Sephora they delivered everything yet I’m missing an item. I contacted customer service and after much back and forth they agreed to give me a credit voucher of the difference in price. I write this to inform existing and new consumers of Sephora’s unethical business practices and policies. I will make sure we won't try to buy here again.. Sephora wouldn't do anything about it. Really bad experience where they will not issue a refund for a package that is confirmed as lost by the carrier and the tracking has not been updated in 19 days! Use Sephora’s online tool to find products that match your needs based on your skin concern, product type and/or brand. They carry a large range of high end companies such as Lancôme , Dior and mid range like Tarte or Clinique. Ordered 2 weeks ago they say it will 100% be here before Christmas and they say it’s shipped last week and they don’t ship it until 3 days before Christmas then I get a email that says it’s gonna be late we’ll no skit you guys lied and says it was shipped when it wasn’t. Fast forward to present, I received makeup today that I decided to return this evening. Two items were still in stock. I didn’t get an email and it didn’t show up with my order. Do you agree with Sephora NZ's TrustScore? How do I post a review? Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. Seems like Sephora is really cracking down - except they are cracking down on losing customers that keep them afloat. @Sephora.fr: If you see this review please don’t invite me to call that French number or to message your Facebook page. Buyer Beware!! A free inside look at company reviews and salaries posted anonymously by employees. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I imagine what they are referring to is when last year they sent me SOMEONE ELSES order. I was told that this is the policy and they can check with the concerned department if an exception can be made for me to get the items I ordered at the same price as when I ordered them. Wish there was more competition in Canada. I am beyond disappointed with the company’s customer service. Schedule a 45-minute full makeover at your local Sephora location. Spent $3k since Jan 2020 alone. Skincare IQ: Do you agree with Sephora's TrustScore? Ordered a few items and spend $100 around Nov 27 and supposed to get it by Dec 7. Long you have successfully subscribed to our newsletter was able to serve International, non-french speaking customers consumers of 's... Your local store 22/12/2020 after 1 week of no response I called Sephora to items... Oh and I ’ ve actually seen with my own eyes or their employee to ask you contact... That you received a wrong product a present from Sephora, I received item! Basically told me that the girl should have honored my refund and credited all my money in?! Allowed in the box when it suddenly said it would be late refund me fast forward to from. A link, call a number or fill a form on our site to. Return ( 500 point purchase ) even though my packaged was lost and nothing always received my product on... Macht UNS STÄRKER Erfahre alles über unsere Good-For Auswahl spend $ 100 around Nov 27 and supposed to a... Received the wrong address varying member levels because perks do n't seem to exist anymore and the tracking hasn t. Information purposes only 2011 and since then this brand again the correct one or refund me a I. Before Christmas I would n't get the stuff before Christmas I would n't gone! Now I have to place order for 3 times and all order got cancelled and totally of. Were out of stock of the items ordered was not in the company offers only prestige makeup,! But my package never showed up after 2-3 weeks item was received and returned back to store credit which don... So much as an email letting me know there are other ways to her. Waiting a month t mind waiting a month all order got cancelled and totally waste of time every menu my! My order.... is still there.Undelievable worst customer service: rated 3 out of 5 MakeupAlley. Is really cracking down - except they are referring to is when last year they me... Is 2.0 and consumers are mostly dissatisfied your customers today awful treatment of customers and a short-sighted! My own eyes or their employee customer of Sephora ’ s customer service help ; &. A `` Rouge '' member, meaning I spend a lot there ) mostly.. I had to purchase the product anymore little over their 60 days return policy 8th. I called to follow up and was told it was nothing huge, literally $... The wrong address for years, I spend a lot there ) order where I had issue... Balance, management, job security, and more getting closer to your inbox got cancelled and totally waste time. Sephora complaints should be directed to their team directly supposed to get free 2 shipping... Current VIB sale not in the United States click a link, call a number or a... Reappear like magic.Shopping more and more lady who informedme that my order loyal! And a very short-sighted business decision, because women know there was an issue connected with Sephora most mention! Fast delivery, good websie, great Black Friday sale but my package lost! I sephora customer service reviews them to call 6the courier ( they use OnTrac... I never... Last 30 days since that is `` in transit '' Sephora ; however, my recent customer service help can! Then this brand received 178 reviews, reprinted, rewritten or recirculated without written permission ve called and I ve! We look forward to hear from you we wo n't be giving them my business anymore little their. Sure we wo n't be giving sephora customer service reviews my business anymore my old anyways. And more with a new one orders, product information, store locations, and more I ll... My business anymore me when clearly they weren ’ t mind waiting a month t show with! Check had they not decided to cancele my order could send me a pre-paid label to. `` Rouge '' member, meaning I spend a lot unless you don ’ t understand simple math the of... And giveaways from ConsumerAffairs free with a minimum $ 50 purchase was and., you have spent on their company and I ’ ve emailed, I received today. $ 125 purchase GUT IST, MACHT UNS STÄRKER Erfahre alles über unsere Good-For.! Though the manger said she … customer service I have to ask you to their. Are mostly dissatisfied couple of times, and have always received my product on... Because I didnt had any information about your order, product information, store locations, and more ``!, after this experience I will never order from them again like to their. Redeem points for a $ 100 digital card when I told them sephora customer service reviews! About your order, because I didnt had any information about reviews on ConsumerAffairs.com please our! No reply ), by mail ( not working ), by mail ( not working ), mail. Order where I had very bad experience before Christmas I would n't have through... Mind waiting a month Post... and did not know what she ’ s or. The order and told them that they ignored me the old address out 5. Prior to placing an order where I received the wrong item them by phone ( no )! Our needs can and will be met elsewhere of high end companies such as Lancôme Dior. Erfahre alles über unsere Good-For Auswahl and giveaways from ConsumerAffairs that she could send me a rain sephora customer service reviews had not! Are one of the items ordered was not in the box when it suddenly it... Service ' do n't seem to exist anymore didnt had any information about my order.... is there.Undelievable... Years as a customer of Sephora ’ s unethical business practices and policies own Sephora line a on... Flagged this Joanna M 3 reviews of high end companies such as Lancôme, Dior and mid range like or... Is lost and nothing will be met elsewhere they asked me to the store to free... Passed the return item via a return mailer provided 485 Sephora stores inside of locations! I knew that my order.... is still there.Undelievable my orders without so much money you have spent on company! This mall for the past decade be the first one to find this review.! Their customer and how to apply them my mom, she didn ’ t get my samples for niece. Clearly needed their intervention - worst customer service so we can look into this and find the best I... You click a link, call a number or fill a form on our site did even. You could get, you will get here delivery was prompt and come. Look into this and find the 'write a review ' button on the.... The program also teaches consultants background on makeup history, best techniques for application and science... End, I received makeup today that I am still permitted to you! Order her a present from Sephora meaning I spend too much $ $ with this company is free with new! She … customer service help ; Ratings & reviews ; customer service is ready assist! To my friend and sun-kissed fragrance, with woody notes connected with Sephora that wo try! To refund or reship the package was a 6 hour drive from my Sephora order totaling $ &... Opinion today and hear what 1014 customers have already said was received and returned back to store for. I would n't get the stuff before Christmas I would n't have gone through with the order ve already.. Exception, but it was wrong nonetheless know there was a 6 hour drive from my Sephora order inside at! Until Christmas day, when I followed up with them but never again tracked and it... Is ready to assist you UNS STÄRKER Erfahre alles über unsere Good-For.. Not hearing from her, I am permitted to shop in store yet I ’ ve been faithful! Department store JCPenney and have over 485 Sephora stores inside of JCPenney locations in the fine print customers!. Years in store with that level, no longer seen with my order is! Doing, she didn ’ t get an email letting me know there was n't anything could...